Frequently Asked Questions


Providing answers to your questions, access to brochure downloads, plus information for Installers, Domestic Customers and Specifiers.

Water Management Solutions - FAQ'S

As manufacturers we recommend that all Klargester products require annual servicing - this is a service that can be provided by our own Kingspan Environmental Service. We have a dedicated team of qualified service engineers that can be scheduled to complete site visits.
The service schedule would be determined by the size and application of the Klargester product. This can be obtained by calling KES or by referring to your owner’s manual/installation guidelines.
You can tell if your Klargester product is fully operational by arranging for a Kingspan Environmental service engineer to attend site under an annual service agreement.

We would recommend that you contact our service team in reference to this and we can advise on best course of action to give peace of mind that your unit is fully mechanically and electrically operational.
If this happens we would recommend this be actioned as quickly as possible and our service team should be contacted to arrange a site visit or a tankering. This would help address and rectify the problem with a prompt and professional turn around.
The Klargester BioDisc forms a range of Sewage Treatment Plants that biologically treat household and light commercial wastewater using the unique Rotating Biological Contactor (RBC) technology. The range covers from a single house up to a small community’s requirements. 
All Klargester products are supplied with a 12-month guarantee from date of delivery.
In the UK, any unit going into the ground may require ‘consent to discharge’ from the local Environment Agency / SEPA office, even if you are using just a storage tank. Planning permission is required from the local Building Control department.

We use cookies on our website To find out more about the cookies we use, or to change your cookie preferences i.e. to remove your consent to our use of certain categories of cookies, please visit our Cookie Policy & Control page.

Please click "Accept and close" to accept the use of cookies on our website. If you do not click "Accept and close" but continue to use this website: you thereby consent to the use of all Kingspan's cookies and third party cookies for the purposes of improving performance, improving functionality and audience measurement, in accordance with the terms laid out in our Cookie Policy & Control page; and we will assume that you have read and understood our Cookie Policy & Control page.

The Cookie Policy & Control and Website Privacy Notice were updated on 13 August 2018.