Aftersales Product Queries and FAQs

What do you need help with?

Our after sales & maintenance teams are here to support you after your purchase, with the knowledge & expertise you'd expect from a market leading manufacturer.

Water treatment service & maintenance plans

Solar thermal system servicing

Hot water cylinder servicing
Offical Spare Parts for Klargester sewage treatment plants as well as spares for septic tanks, separators & pumping stations. We also offer a full range of parts and spares for Kingspan Titan, Solar and Hot Water Cylinder products.

Visit the Parts Store

Looking help on how to install a watchman product?

Product Installation Video - Watchman Sonic

Check out this step by step guide on how to install the Watchman sonic oil tank monitor. Start measuring oil tank levels from the comfort of your own home today.

Product Installation Video - Watchman Alarm

Check out this step by step guide on how to install the Watchman alarm. This product will help protect your oil by alerting you of any sudden drops.
About your watchman sonic product
The Watchman Oil Monitor acts as a level sensor to indicate how much home heating oil is left in your oil tank. The oil level sensor continually monitors the oil level and when it is below 10 per cent, the fuel dispensing pump symbol appears on the receiver as a reminder to order more oil.

Technical FAQs
Q. My watchman sonic is not reading correctly what should I do?
Check that you have correctly measured the height of your sensor. The maximum height for our sensors is 3 meters from the base, do not include the outer skin of bunded tanks in this measurement, and no lower than the maximum fill level of your tank. 

Q. My reciever is blank what should I do?
If your receiver is blank check whether your product is under warranty and then contact our sensor team via email, sensor@kingspan.com, or by calling us on 028 3836 4415. They will then talk you through the next steps.

Our team our on hand to help with any technical queries you may have.

Contact Watchman Customer Service team 


 

Check out our video to investigate if you need a replacement oil storage tank.

Top FAQs for replacing your oil tank
Q. What should I understand before I buy a replacement oil tank?
Firstly, you should be aware there are two types of oil tanks available. A single skin tank is made up of just one tank wall, where as a bunded oil tanks consists of a “tank within a tank” design. Bunded tanks are proven to be more reliable than single skin tanks. If in the event the inner tank splits within a bunded tank, the outer tank offers that additional layer of protection. In addition, the risk of pollution can be minimised by installing a bunded oil tank.  Choosing between a single skin or bunded oil tank can be difficult, however in the event of an oil spill the clean-up costs can be considerable and may not be covered under your house insurance.

Q. 
Oil tanks should always be installed by a trained technician or preferably a OFTEC approved installer. With over 40 years’ experience designing oil tanks, Kingspan have a team of preapproved OFTEC installers in your local area ready and on hand to assist you. Simply call us today on +353 42 969 0022 and we will organise your replacement tank at a time that is convenient for you.

Q. How secure are Kingspan Titan range of oil tanks?
Kingspan Titan range of oil tanks are the most reliable and secure oil tanks available worldwide offering up to 10 years warranty, space saving design options as well as alarming options to notify you in advance of low oil levels. With over 40 years in manufacturing, Kingspan are both industry recognised and OFTEC approved as well as continuing to be the global leader in oil tank design manufacturing.

Our team will assist in everything you need to know from choosing the right replacement oil tank, to booking a site survey or installing a new tank with a reputable OFTEC certified installer in your local area.
Contact Storage Tanks Customer Service team 
Our product brochures contain installation guidance. Please follow the links below to locate the correct brochure for your product.

Insulation Boards
Insulated Panels
Storage Tanks (heating oil, AdBlue and diesel)
Tank Monitoring (Watchman products) 
Wastewater Management
contact

Still looking for an answer? Please contact us and we will make sure you get the information you need.


I consent to the terms of the Website Privacy Notice