Privacy Notice

Please read this privacy notice carefully as it sets out how Kingspan Holdings (Ireland) Limited and its affiliates (“Kingspan”) use your personal information. When you use our website, Kingspan Holdings (Ireland) Limited and the affiliates of Kingspan Holdings (Ireland) Limited that own the part of the website which you are accessing shall act as joint data controllers who processes your personal data. Click here to access a list of those affiliates of Kingspan Holdings (Ireland) Limited.  

If you have any questions about this privacy notice or do not agree with it, please contact us at admin@kingspan.com or on +353 (0) 42 969 8000 before using this website. The Terms and Conditions of  Website use explain the terms on which you are allowed to use our website www.kingspan.com, which provides a gateway to our products and services, as well as lots of other useful information. 

Kingspan manufactures insulation and building envelope systems, allowing our customers to create world-class, high performing buildings in all sectors. Kingspan processes your personal data in accordance with data protection laws in the countries in which it operates. 

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. 

 

What is personal information?

"Personal information" is information that identifies or makes identifiable an individual, which we collect when you use this website.  If you provide personal information of another person, please make sure that you have the right to share that information with us.

 

What information do we collect?

When you use this website, please bear in mind that we may record: 
  • the areas of the website that you visit; 
  • your activity on the website, such as products viewed, resources that you download and any information you provide to us; and 
  • information about your computer, such as which browser you are using, your network location and the type of connection you are using (e.g. broadband, ADSL etc) and your IP address. 
We do this by using cookies. See our document about Cookie Policy & Control for more information on what a cookie is and how we use them on our website.

When you, amongst other activities, set up a user account, submit an online enquiry, request information from us, register for a newsletter, or register for an event, we may ask for some or all of the following information: 
  • your name; 
  • role;
  • company name; 
  • email address; 
  • postal address; 
  • telephone number; and
  • project name.

Once you create and log in to your user account for, or submit information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems.

Some mandatory information is required and you’ll see that indicated by a star (*), but other information is optional and if you don’t want to give it to us, don’t worry.  But it will help us to respond to your enquiry.

We may also collect your personal data from telephone calls and/or other interactions with you.    

 

What do we do with the information we collect? 

We use this information for many purposes. 

The main purpose for which we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for: 
  • internal record keeping; 
  • product and service development; 
  • developing our website;
  • fulfilling your requests and answering your queries or complaints; 
  •  market research;
  • if you are a customer or other contact of ours, updating our information about our contact with you on our customer relationship management system; and 
  • marketing our own products and services to you. 
 

Marketing


We would like to provide you with information about Kingspan’s products and services, and other information from Kingspan, which we think you may find interesting. We may send you such information by post, email, and/or telephone if you agree we can or unless you have asked us not to do so (see below). 

If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email unless you have asked us not to do so (see below).
We do not provide your personal information to external organisations (i.e. to merchants, distributors and retailers, which are outside of Kingspan) for their own direct marketing or other purposes without your explicit consent. 

If at any time you do not want your information used for direct marketing purposes by a Kingspan company, please contact the relevant Kingspan company from which you have received marketing so that they can unsubscribe you from their marketing lists. If you have received email marketing from a Kingspan company and decide that you no longer wish to receive marketing emails from them, you will usually also be able to opt out of receiving further email marketing from them by following an unsubscribe link in the email, or by such other means as we may communicate to you.  Please note that as we do not as a group operate a global marketing database which means we are unable to unsubscribe you from marketing from all Kingspan companies centrally.

 

Who do we share this information with? 


As well as Kingspan Holdings (Ireland) Limited  (the Kingspan website operator) your personal information may be processed by the relevant affiliate of Kingspan Holdings (Ireland) Limited that owns the part of the website which you are accessing.  Thus, we may disclose your personal information to affiliates of Kingspan Holdings (Ireland) Limited or (if you have so permitted) third parties located in countries other than your own.   Click here  to access a list of those affiliates of Kingspan Holdings (Ireland) Limited and the countries in which they are located.  Please bear in mind that the countries to which your personal data is sent/accessed from may have a different standard of data protection than the country in which you are situated. However, we have put in place protections to ensure that your information is safeguarded.

Where organisations outside of Kingspan provide you with a service on our behalf (e.g. sending you a piece of literature that you have requested from us), we may share your personal information with those organisations who will only use the information to provide the relevant service. However, we will retain control of your personal information and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

 

Retention of your information 

We only retain your personal information for as long as is necessary for us to use your personal information as described above or to comply with our legal obligations.

Where your personal information is processed with your consent (e.g. for the marketing purposes), such personal information is retained until you revoke the consent for such processing.

 

Your rights, how to get copies of or amend the information we have collected and how make a  complaint.


You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please make your request to the relevant Kingspan company. If you think any information held by a Kingspan company about you is incorrect or incomplete, please write to the Kingspan company as soon as possible and they will delete, block, correct or update any information as soon as they can.

If you wish to make a complaint about an alleged breach of the law, we ask that you send us your complaint in writing to admin@kingspan.com.  We endeavour to respond to complaints within a reasonable period (usually 30 days).  

 

Security

Kingspan is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect. 

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a Kingspan employee or from a dupe website claiming to be affiliated with Kingspan), please forward the communication to us or report the incident by email to admin@kingspan.com or in writing to Kingspan Holdings (Ireland) Limited, Dublin Road, Kingscourt, Co Cavan, A82 XY31 Republic of Ireland as soon as possible. 

 

 

Linking to other websites

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.

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